A wine country resort and spa built on the site of an ancient hot spring in Sonoma. At its heart, Fairmont Spa sits atop the Boyes Hot Springs, whose mineral-rich waters feed the resort's geothermal pools. Santé, the signature restaurant, serves French-Mediterranean cuisine inspired by Northern California and made with seasonal, locally sourced ingredients, with 38 North Bar for wine and cocktails.
BENEFITSPlease enter your preferred stay dates.
AccorYes. Just as with a booking on the hotel's official website, all of them apply. Please make sure the account is in the guest's own name and that the order of the English name is correct.
You can enter your membership number on the booking page. Please make sure the account is in the guest's own name and that the order of the English name is correct.
Yes, they can apply together. However, identical benefits such as breakfast are not combined; the more favorable one applies. For example, a member breakfast and the UpperCollection breakfast are not added together to cover four guests. That said, tiers that include lounge access (Hyatt Globalist, Hilton Diamond, etc.) may use both the breakfast restaurant and the lounge.
No separate request is needed. The benefits are applied automatically, and the hotel will explain them at check-in.
It can mainly be used at the spa and food and beverage outlets, and eligible outlets may vary by hotel. Details can be confirmed at the front desk at check-in.
If the stays are effectively consecutive, the credit is provided only once.
The credit can be used only during the stay booked at an UpperCollection rate. It cannot be applied to room rates, taxes, tips, service charges, or services provided by third parties, and any unused credit is not refundable in cash.
A one-category upgrade may be provided at check-in, subject to availability. Some hotels also offer a one-category upgrade in advance (see each hotel's benefits). Upgrades from a standard room to a suite, or from a suite to a specialty suite, are not provided.
Extra bed availability and charges vary by hotel, so please contact us via chat.
Only one room can be booked at a time.
Confirmed reservations cannot be changed. Please cancel and rebook. Note that cancelling a non-refundable reservation incurs a cancellation fee, so please check carefully.
You can cancel directly from your reservation history in My Page, or contact customer service. Cancelling a non-refundable reservation incurs a cancellation fee equal to the full room charge.
All payments, including pre-payments, are charged directly by the hotel. UpperCollection does not receive any payment.
Your card details are passed to the hotel to guarantee the reservation (e.g., against no-shows). They are sent only to the hotel's reservation system over an encrypted connection and are not stored on UpperCollection's servers. The actual charge is made directly by the hotel.
The hotel charges the card registered at booking in advance, or sends a payment link by email. If no charge is made before check-in, you may settle upon arrival at the hotel.
The amount in the hotel's currency is the same. However, depending on the city or country, taxes such as tourist tax or city tax may be charged at the hotel.
